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Shipping policy

Shipping Policy

Last Updated: May 01, 2025

At HALO, we’re committed to getting your order to you quickly, safely, and efficiently. Below is everything you need to know about our shipping process:

Processing Time

All orders are processed within 2–3 business days (Monday–Friday, excluding holidays). You’ll receive an email with tracking details once your order is on its way.

Please note: During high-volume periods (like new drops or sales), processing times may be slightly extended.

Domestic Shipping (U.S.)

  • Standard Shipping (3–7 business days): $10 flat rate or FREE on orders over $100

  • Expedited Shipping (2–3 business days): Available at checkout (rates vary by location)

  • Shipped from Los Angeles, CA

International Shipping

  • Rates are calculated at checkout based on your location.

  • Duties and taxes are not included and may be charged upon delivery depending on your country’s import rules.

  • All international orders ship DDU (Delivered Duty Unpaid).

Tracking Your Order

Once shipped, you’ll receive an email with your tracking number. Please allow 24–48 hours for tracking updates to appear.

Lost, Delayed, or Stolen Packages

HALO is not responsible for packages lost or stolen after delivery is confirmed. If your package is marked as delivered but you haven’t received it, please contact the carrier first. If you need additional help, reach out to us at hello@wearehalo.shop — we’re happy to assist.

💌 Need Help?

If you have a question about shipping or need to update your address before your order ships, contact us at hello@wearehalo.shop with your order number beginning with #HA.

 

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