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Shipping + Returns







Shipping Policy

Last Updated: May 01, 2025

At HALO, we’re committed to getting your order to you quickly, safely, and efficiently. Below is everything you need to know about our shipping process:

Processing Time

All orders are processed within 2–3 business days (Monday–Friday, excluding holidays). You’ll receive an email with tracking details once your order is on its way.

Please note: During high-volume periods (like new drops or sales), processing times may be slightly extended.

Domestic Shipping (U.S.)

  • Standard Shipping (3–7 business days): $10 flat rate or FREE on orders over $100

  • Expedited Shipping (2–3 business days): Available at checkout (rates vary by location)

  • Shipped from Los Angeles, CA

International Shipping

  • Rates are calculated at checkout based on your location.

  • Duties and taxes are not included and may be charged upon delivery depending on your country’s import rules.

  • All international orders ship DDU (Delivered Duty Unpaid).

Tracking Your Order

Once shipped, you’ll receive an email with your tracking number. Please allow 24–48 hours for tracking updates to appear.

Lost, Delayed, or Stolen Packages

HALO is not responsible for packages lost or stolen after delivery is confirmed. If your package is marked as delivered but you haven’t received it, please contact the carrier first. If you need additional help, reach out to us at hello@wearehalo.shop — we’re happy to assist.

💌 Need Help?

If you have a question about shipping or need to update your address before your order ships, contact us at hello@wearehalo.shop with your order number beginning with #HA.



RETURNS POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@wearehalo.shop. Please note that returns will need to be sent to the following address: 

HALO LLC
411 S. Hamel Rd Ste 103
Los Angeles, CA, 90048

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@wearehalo.shop.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like final-sale or discounted merchandise. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at hello@wearehalo.shop

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