Refund policy

RETURNS POLICY
We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange or store credit. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@wearehalo.shop. Please note that returns will need to be sent to the following address: 

HALO LLC
411 S. Hamel Rd Ste 103
Los Angeles, CA, 90048

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@wearehalo.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like final-sale or discounted merchandise. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if it’s been approved for exchange or store credit. While we do not offer refunds, we’re happy to issue store credit or process an exchange per our policy. Exceptions may apply on a case-by-case basis. If more than 14 business days have passed since your return was approved and you haven’t received your store credit or exchange confirmation, please contact us at hello@wearehalo.shop