FAQ

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange or store credit. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return/exchange, you can contact us at info@wearehalo.shop.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  info@wearehalo.shop

You can ship your order to another country by choosing that country as shipping country on our website. We ship Delivery Duty Paid (DDP) to all countries within EU, Switzerland, Norway, United States, Canada, South Korea, Japan, China, Singapore, Australia and Hong Kong, etc

Standard Domestic Shipping:

Orders typically ship within 1–3 business days. Once shipped, delivery usually takes an additional 6–10 business days. Please note this timeframe includes both processing and transit time.

Expedited Domestic Shipping:

Orders generally ship within 1–3 business days, with delivery occurring 3–7 business days after shipment. This estimate includes processing and transit time.

International Shipping:

Please allow approximately 6–15 business days for delivery, depending on the destination and customs processing.

Pre-Orders:

Pre-order and made-to-order items will ship once inventory becomes available. The estimated ship date will be listed in the product description. Please note that shipping timelines for pre-orders are subject to delays.

Pre-Order and Made-to-Order items are not eligible for cancellation.

Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your package every step of the way.

Please confirm that the shipping address entered at checkout matches your current location. If everything looks correct, we recommend checking with your neighbors in case the package was delivered nearby by mistake.

If you have any questions or need further assistance, feel free to email us at info@wearehalo.shop or reach out through the chat box on our website, we’re happy to help.

Please refer to our Size Chart on the product page of each item for detailed measurements and fit guidance to help you find your perfect size.

Yes! We offer digital gift cards in a variety of denominations. You can purchase yours here

For any inquiries, please email us atinfo@wearehalo.shop, and our team will be happy to assist you.

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.